Terms of Service

Last updated: July 22, 2026

These Terms of Service ("Terms") are an agreement between you and Sway9 ("Sway9", "we", "us", or "our") governing your access to and use of sway9.com and the Sway9 creator-campaign management platform (together, the "Services"). The Sway9 service is operated by Core Habits, and where these Terms refer to "we" or "our" they refer to that operator acting through Sway9, so the rights and obligations described below run between you and that operator even where only the Sway9 name appears in the text. By accessing or using the Services, you agree to these Terms; if you do not agree, do not use the Services.

1. The Services

Sway9 provides tools for planning and managing user-generated-content (UGC) campaigns: organizing creators and their social media accounts, tracking posts and publicly available performance metrics, and calculating campaign spend. Sway9 is a management tool — unless we expressly state otherwise, we are not a party to any agreement between you and the creators you work with, and we do not employ or represent those creators.

2. Eligibility and accounts

• You must be at least 18 years old and able to form a binding contract to use the Services.
• You must provide accurate account information and keep it up to date.
• You are responsible for safeguarding your login credentials and for all activity under your account. Notify us promptly at contact@sway9.com if you suspect unauthorized access.
• If you use the Services on behalf of a company, you represent that you are authorized to bind that company to these Terms.

3. Your content and data

• You own your content. Campaign details, creator records, notes, and other material you add to your workspace remain yours. You grant us a limited license to host, process, and display that content solely to operate and improve the Services.
• You are responsible for your content. You confirm that you have the necessary rights and permissions for the information you add — including personal information about creators you manage — and that your use of it complies with applicable law.
• Third-party platform data. The Services may display publicly available information from social media platforms (such as post thumbnails and view counts). Those platforms' own terms govern the underlying content, and metrics are provided "as reported" without guarantee of accuracy.

4. Acceptable use

You agree not to:

• Use the Services for any unlawful purpose or in violation of any applicable law or regulation, including advertising-disclosure rules (such as FTC endorsement guidelines or their local equivalents) applicable to your campaigns;
• Misrepresent your identity or affiliation;
• Upload content that is infringing, defamatory, or malicious (including malware);
• Attempt to probe, disrupt, overload, or gain unauthorized access to the Services or their infrastructure;
• Reverse engineer or copy the Services or use them to build a directly competing product;
• Resell or sublicense access to the Services without our written permission;
• Use the Services to harass, spam, or harm creators or any third party.

5. Plans, fees, and trials

Parts of the Services may be offered free of charge, and other parts may require payment. Prices, features, and plan limits will be presented at the time of purchase. Unless otherwise stated or required by law, fees are non-refundable. When paid plans are offered, payments will be processed by third-party payment processors, and recurring subscriptions will renew automatically until cancelled. We will give reasonable advance notice of any price changes, which take effect at your next billing period.

6. Campaigns and payouts between you and creators

Sway9 calculates campaign spend (for example CPM-based amounts) to help you track what you owe creators, but amounts shown in the Services are informational. You are solely responsible for your agreements with creators, for paying them, and for any taxes, reporting, or legal obligations connected to those payments, unless a feature we provide expressly states otherwise.

7. Intellectual property

The Services — including software, design, and branding — are owned by the operator of the Services and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services in accordance with these Terms. "Sway9" and the Sway9 logo may not be used without our prior written consent.

8. Third-party services

The Services interoperate with third-party platforms and services (for example Google sign-in, TikTok, and Instagram). We do not control those services, are not responsible for them, and your use of them is governed by their own terms and policies. Features that depend on third-party platforms may change or stop working if those platforms change.

9. Availability and changes

We are constantly improving the Services and may add, change, or remove features at any time. We aim for high availability but do not guarantee that the Services will be uninterrupted or error-free. We may suspend the Services for maintenance or updates.

10. Termination

You may stop using the Services and delete your account at any time. We may suspend or terminate your access if you materially breach these Terms, if required by law, or if we discontinue the Services. Where practical, we will give you notice and an opportunity to export your data. Sections that by their nature should survive termination (including Sections 7 and 11–13) survive.

11. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT METRICS DISPLAYED IN THE SERVICES ARE ACCURATE OR COMPLETE, OR THAT THE SERVICES WILL MEET YOUR REQUIREMENTS.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICES IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE, OR (B) ONE HUNDRED US DOLLARS (US$100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU.

13. Indemnification

You will defend and indemnify us against claims and expenses (including reasonable legal fees) arising from your content, your campaigns, your dealings with creators, or your breach of these Terms.

14. Governing law and disputes

These Terms are governed by the laws of the Republic of Lithuania, without regard to its conflict-of-law rules. Before filing a claim, you agree to contact us at contact@sway9.com and attempt to resolve the dispute informally for 30 days. Any dispute that cannot be resolved informally will be submitted to the competent courts of Lithuania, unless mandatory consumer-protection law in your country of residence provides otherwise.

15. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will post the updated Terms on this page with a new "Last updated" date and, where appropriate, provide additional notice. Your continued use of the Services after changes take effect means you accept the updated Terms.

16. Contact

Sway9 — contact@sway9.com
sway9.com